Resume

Experience

May 2021 - Present

Computer Operator II

City Of Tallahassee

Tallahassee, FL

  • Troubleshoot 5000+ consisting of printers, computers, and telephones.

  • Create user accounts and edit user accounts on Active Directory.

  • Install required software

  • Image new computers with Windows 10.

  • Take calls from over 5,000 users on the support desk and properly documenting detailed Solar Winds tickets and properly escalating ticket to proper groups.

July 2019 - November 2019

Information Technology Technician

Florida State Credit Union

Tallahassee, FL

  • Monitored servers and firewalls for vulnerabilities.

  • Troubleshooted 200+ devices consisting of printers, computers, and telephones.

  • Created user accounts and edited user accounts on Active Directory.

  • Set up security cameras.

  • Managed help desk and trouble tickets for 50+ users and resolved issues in a timely manner.

  • Installed computer operating system.

  • Installing hardware and ensuring parts were working properly.

  • Ensured Switches were maintained.

  • Developed and managed relationships with service providers, vendors, and consultants

June 2014 - August 2019

US Army Signal Corps

Senior Information Technology Specialist

Fort Gordon, GA

  • Installed, operated, and maintained computer systems and local area networks (LAN).

  • Performed System Administration ensured systems were Information Assurance Compliant.

  • Provided direct support to 500+ end users for all operating systems, peripherals, and applications.

  • Provided advance level computing environment and network environment support for unclassified and classified systems.

  • Imaged brand-new computers for users and changed settings in BIOS.

  • Supervised the installation, operation and maintenance of Local Area Network and computer systems.

  • Managed and resolved trouble tickets promptly using Remedy

  • Trained and mentored less experienced coworkers in the installation, operation and troubleshooting of information and computer systems.

  • Evaluated potential Information Assurance security risks and take appropriate corrective and recovery actions. 

  • Troubleshooted voice and data network issues for organization.

  • Created and ran CAT5e cable

  • Installed hardware and ensured parts were working properly.

  • In-processed new employees so they can access the network using Active Directory.

  • Installed and configured Switches and Routers to connect to network.

  • Developed and managed relationships with service providers, vendors, and consultants

  • Prioritized projects, tasks, and resources to deliver superior results across the team

  • Created online documentation to help employees resolve day to day issues

  • Trained new employees on software and company procedures

  • Worked with employees to resolve "unsolvable" support requests

Education

February 2019

Columbia Southern University

Associates of Art in General Studies

Orange Beach, AL

May 2022

Florida  State University

FSU Seal.png

Bachelor of Science in Information Technology

Tallahassee, FL

Certification

CompTIA A+

Professional skillset

Leadership

Troubleshooting

Teamwork & Collaboration

Networking

Languages

English (native)

Spanish (proficient)